Machine Servicing and Sales
Repairs handled
properly, not rushed.
Espresso machine diagnostics, preventative maintenance, and equipment advice — managed consultatively. Phone consultation available to begin.
Roasted Weekly
In our Kent Roastery
48hr dispatch
Target for online orders
Fast Response
On all repair quotes
What we cover
01
Diagnostics
Phone triage first, then workshop assessment or on-site visit for larger commercial machines.
02
Repair & Restoration
Component replacement, boiler servicing, group head reconditioning, and full strip-downs.
03
Planned Maintenance
Scheduled service plans for cafes, offices, and hospitality venues running espresso daily.
04
Machine Sales
Recommendations, sourcing, and installation planning by enquiry — not a showroom model.
The Process
How a repair actually works
Our primary focus is the quality of our coffee beans, then machine support, then in-person service, then events.What we cover
01
Call or Enquiry
Reach out by phone or the callback form below. We’ll ask a few questions about the machine, age, and fault before anything else.
02
Triage & Advice
In many cases we can diagnose the likely cause and advise on whether repair is worth it before you leave the house.
03
Drop-off or Visit
Domestic machines come to the workshop. Larger commercial equipment can be assessed on-site — we’ll discuss logistics on the call.
04
Repair & Collection
Typical turnaround is 24–72 hours depending on fault complexity and parts. We’ll confirm a realistic timeline before we start.
Brands we Service
Most domestic and commercial machines covered
If your brand isn’t listed, call us — we’ll let you know honestly whether we can help.
La Marzocco
Rancilio
Sage / Breville
De’Longhi
Gaggia
Jura
Rocket
ECM
Lelit
Nuova Simonelli
Victoria Arduino
Melitta
Customer Feedback
What people say about the service
“Called in the morning, dropped off at lunch, collected the next day fully working. Exactly what you want.”
James R.
Sage Barista Express repair
“They talked me through the issue on the phone before I even came in. Honest about what was and wasn’t worth fixing.”
Sarah M.
De’Longhi Dinamica service
“We’ve had them on a maintenance plan for our cafe for two years. Reliable, well-priced, and they actually know the machines.”
Tom & Ella H.
Rancilio service
Common Questions
Before you call
We cover most domestic and semi-commercial machines. Some very old or obscure models may need specialist parts we can’t source — we’ll always let you know honestly on the initial call rather than wasting your time.
24 to 72 hours is typical for domestic machines once they’re with us. Commercial repairs and anything requiring specialist parts may take longer — we’ll give you a realistic timeline before starting and keep you updated.
The phone triage is free. If you bring the machine in, the diagnostic assessment is included in the base repair rate. We’ll always confirm a cost estimate before doing any actual work.
Yes, but we do it by enquiry rather than running a showroom. We can source, recommend, and handle installation for the right machine based on your actual use case — domestic or commercial. Use the callback form to start that conversation.
Yes. For larger commercial machines that aren’t practical to move, we can come to you. Coverage area depends on the job — mention your location in the callback form and we’ll confirm availability.
Request a Callback
Fill in the details below and we’ll call back within one working day.
While you’re here, browse the beans.
Freshly roasted weekly in Kent. Retail checkout, no account needed. Dispatched within 48 hours.
